Refund Policy

2.2 Billing Cycle

Monthly subscriptions are billed on the date of initial purchase and each subsequent month thereafter. Annual subscriptions are billed on the date of initial purchase and each subsequent year thereafter. Enterprise plans are billed according to the terms specified in the applicable Order Form.

2.3 Payment Processor

All payments are processed securely through Stripe, Inc., a PCI-DSS Level 1 certified payment processor. We do not store full credit card numbers. Only the last four digits, card brand, and expiration date are retained in our systems for reference purposes.

3.2 When Cancellation Takes Effect

Cancellation requests are processed immediately upon confirmation. Upon cancellation, your subscription will not renew for the next billing period. Access to paid features continues until the end of the current paid billing period, after which your account will be downgraded to the Free Tier or deactivated.

3.3 Account Termination vs. Subscription Cancellation

Subscription Cancellation stops future billing. Access continues through the end of the current billing period and data remains available. Account Termination closes your account entirely, triggering the data export and deletion process as described in Section 20 of our Terms and Conditions.

4.1 What Is NOT Eligible for Refund

Refunds are not provided for:

• Dissatisfaction with AI-generated outputs or responses
• Change of mind after subscription purchase
• Failure to cancel before renewal
• Partial use of subscription period
• Issues caused by user error, third-party integrations, or unsupported browsers/devices
• Features that work as described but do not meet personal expectations

4.2 Platform Deficiency Refunds

If you experience a platform deficiency that prevents you from using Premedice:

• Monthly Subscriptions: Full refund for the current billing period if the issue cannot be resolved within 5 business days.
• Annual Subscriptions: Prorated refund for unused months if the issue cannot be resolved within 10 business days.
• Service Credits: As an alternative, we may offer service credits for future use.

4.3 Free Tier

The Free Tier is provided at no cost. No refunds are applicable as no fees are charged.

5.2 Pre-Authorization Holds

Some advanced operations may require a brief pre-authorization hold on your payment method. Holds are temporary and are released according to your bank's policies (usually 3 to 10 days). Any over-estimated token deductions caused by platform errors will be automatically corrected and refunded within 5-10 business days.

6.2 Involuntary Termination

If your account is terminated by us for material breach of our Terms and Conditions (such as prohibited clinical usage, payment default, or security violations), no refund will be provided.

6.3 Beta Features

Beta Features and Experimental Services are provided at no additional cost. No refunds or service credits are applicable for any bugs, availability issues, or performance drops in Beta elements.

6.4 Billing Errors & Duplicate Charges

If you suspect a billing error or duplicate charge, notify us within 60 days of the transaction date. Confirmed billing errors will be refunded immediately back to the original card.

7.2 Processing Timeline

We acknowledge refund inquiries within 3 business days, perform reviews within 5-10 business days, and process approved payouts within 5-10 business days. Payout appearance timelines depend heavily on your bank.

7.3 Method & 7.4 Currency

All refunds are issued in the original currency exclusively to the original payment method. We cannot issue checks or alternate card transfers.

10.2 Free Trials

Free trials convert to paid subscriptions automatically unless canceled 24 hours prior to expiration. It is the user's responsibility to cancel before the trial terminates.

10.3 Referral Credits

Referral and promotional credits have no cash value and are forfeited upon cancellation or account closure.

11.2 Australia

Our services are covered by guarantees under the Australian Consumer Law (ACL). For major failures, you are entitled to cancel your contract and claim a refund or compensation for foreseeable losses.

11.3 Brazil & 11.4 Other Jurisdictions

Brazilian consumers are protected by Article 49 of the CDC (right of reflection) allowing contract rescission within 7 days. All local mandatory consumer guarantees will take precedence where they exceed this Policy.